Incident Manager


Company:	Government Recruitment Service
Salary:	£39,533 to £39,533 a year
Hours:	Full-time
Location:	London
Job type:	Permanent
Posting date:	28 Aug 2026
Closing date:	14 Sept 2026

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Summary

Are you at your best when managing critical incidents and restoring services under pressure?

Can you lead incident responses that minimise disruption and keep services running smoothly?

Do you thrive on solving problems, coordinating teams and driving continuous service improvement?

If so, we’d love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Resolve incidents. Restore services. Drive improvement.

Play a vital role in keeping the Department for Transport running by leading incident responses, minimising disruption and identifying opportunities to strengthen service performance and resilience.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.

As an Incident Manager, you'll play a key role in ensuring critical digital services remain available, reliable and resilient. You'll coordinate responses to service disruptions, minimise the impact on users and help restore normal operations as quickly as possible.

Working within the Essentials Service Line, you'll lead the management of significant incidents, bringing together technical teams, service providers and stakeholders to coordinate effective responses and maintain clear communication throughout the incident lifecycle. You'll ensure incidents are managed in line with best practice, provide guidance to teams and support the continuous improvement of incident management processes.

You'll also work closely with problem management and operational teams to identify trends, investigate root causes and implement improvements that reduce the likelihood and impact of future incidents. Through effective stakeholder engagement, you'll provide timely updates and help ensure services continue to meet business and user needs.

This is an excellent opportunity for someone who enjoys problem-solving, working under pressure and making a tangible difference to operational service delivery.

Your responsibilities will include, but aren’t limited to:

Managing significant outages and crises, handling communication to ensure our user base is informed whilst restoration in is progress.
Working closely with all stakeholders, including Building services, applications operators, first line Service Desk and change and communications managers.
Ensuring queues are actively managed.
Provide guidance on incident best practice and collaborate with problem management to reduce future service impact.
Identifying opportunities for improvements and exploitation of available tooling.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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