Senior Ward Clerk - Neuroscience


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Norwich, NR4 7UY
Job type:	Permanent
Posting date:	27 Aug 2026
Closing date:	10 Sept 2026

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Summary

Neuroscience Wards and TIA Clinic Provide comprehensive reception and administrative support across Neuroscience Wards and the TIA Clinic. Maintain accurate patient records, case notes, discharge documentation, and clinical coding processes. Update and manage patient information across multiple IT systems. Arrange follow-up appointments and support admission procedures, including overseas visitor requirements. Handle telephone enquiries and act as a key point of contact for patients, relatives, visitors, and staff. Liaise with departments across the Trust to ensure effective communication and patient flow. Prepare patient lists, distribute mail, and undertake general administrative duties. In the Absence of the Housekeeper Monitor and report faulty equipment and facilities issues. Maintain clean, organised, and confidential reception areas. Ensure equipment and notes trolleys are cleaned and maintained in line with departmental standards. TIA Clinic Coordinate clinic appointments, patient documentation, and records. Verify and update patient demographic information. Support patients attending clinic, including escorting them to other departments when required. Ensure all clinic paperwork and patient information is readily available and accurately maintained. Manage clinic-related telephone enquiries and maintain clinic equipment. Team Leadership and Additional Responsibilities Supervise and support reception staff across the Neuroscience service. Promote a high-quality, patient-focused reception service. Coordinate staff induction, training, appraisals, and mandatory training compliance. Organise reception rotas, annual leave, and staffing cover, escalating concerns as appropriate. Monitor team performance, sickness absence, and adherence to policies and procedures. Ensure data accuracy across systems and contribute to service improvement initiatives. Participate in team meetings, special projects, and activities that support the efficient running of the department. Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .

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