Patient Services Manager - Partners in Health


Company:	NHS Jobs
Salary:	from £15.90 an hour
Hours:	Full-time
Location:	Gloucester, GL1 5JJ
Job type:	Permanent
Posting date:	27 Aug 2026
Closing date:	10 Sept 2026

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Summary

Duties specific to role The duties and responsibilities to be undertaken by the Patient Service Manager may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or Practice Manager/Director, dependent on current and evolving Practice workload and staffing levels: Management Duties: Supervision of the reception team and function as a whole Training of new reception team members in line with departmental/Practice policies and procedures, ensuring staff are comfortable and signed off to the appropriate level. Monitoring the Practice appointments system and bookings with appropriate training feedback to staff including, managaging the practice DNA rates. Monitoring Reception workload (including Tasks) and feeding back to senior management should the workload exceed safe levels. Providing support with planning and implementation of the departmental staff rota Attend Practice meetings where required Any other reasonable duties as necessary Reviewing 1:1s with all the Reception team. Ensuring appraisals are completed in a time orderly manner General Duties: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Taking messages and passing on information Filing and retrieving paperwork Support with the management of online complaints relating to reception Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers via telephone calls, emails, website and text messaging systems Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ambulance transport bookings Deal with general enquiries and complaints Working conditions Frequent, prolonged VDU use Time-pressured environment High levels of accuracy and attention to detail essential at all times Exposure to distressing situations and written material Variable working hours by rota in some practices Requirement to wear uniform in some practices Job Description for all G DOC workers The job description for all G DOC workers also forms part of your job description. Ensure outstanding queries are explained and handed over to next shift, as necessary Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

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