User Researcher


Company:	Hays Specialist Recruitment
Salary:	£550 to £600 a day
Hours:	Full-time
Location:	Liverpool, L3 9SJ
Job type:	Contract
Posting date:	27 Aug 2026
Closing date:	26 Sept 2026

Apply for this job

Summary

Your new company

Hays are currently recruiting for a User Researcher to join a large-scale digital transformation programme based in Liverpool.

This is an exciting opportunity to work within a multidisciplinary delivery team, helping to shape and improve digital services through user-centred design and evidence-based decision-making.

Your new role

Plan, design and conduct user research across a range of digital products and services.

Engage with users and stakeholders to understand needs, behaviours and pain points.

Analyse research findings and translate insights into actionable recommendations.

Present research outcomes to stakeholders in a clear and engaging way.

Work closely with Product Managers, Business Analysts, Service Designers, UX Designers and Delivery Teams.

Champion user-centred design principles throughout the project life cycle.

What you'll need to succeed

Proven experience working as a User Researcher within digital transformation programmes.

Strong understanding and practical experience of Government Digital Service (GDS) standards and service design principles.

Experience planning and delivering a range of qualitative and quantitative research methods.

Ability to communicate complex findings to both technical and non-technical audiences.

Experience working within agile, multidisciplinary teams.

Strong stakeholder engagement and facilitation skills.

What you'll get in return

Initial 6-month contract with potential extension.

Hybrid working arrangement based in Liverpool.

Opportunity to contribute to services that have a real impact on users.

Collaborative and supportive delivery environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply for this job