Head of Housing Operations
| Company: | Southdown |
|---|---|
| Salary: | from £66,683 a year |
| Hours: | Full-time |
| Location: | Lewes, BN7 1JU |
| Working pattern: | Hybrid - 3 days remote |
| Job type: | Permanent |
| Posting date: | 27 Aug 2026 |
| Closing date: | 18 Sept 2026 |
Summary
Head of Housing Operations
Location: Lewes, with travel across Sussex area
Hours: 37 hours per week
Lead Housing Services That Change Lives
At Southdown, we believe everyone should have a safe home, strong support, and the opportunity to live well. As one of the South East's leading housing, care and support providers, we're looking for an exceptional leader to join us as our new Head of Housing Operations.
This is a pivotal senior leadership role with responsibility for housing management and property services across our organisation. You'll lead high-performing teams, shape service delivery, drive continuous improvement, and ensure hundreds of residents receive excellent services that are safe, compliant and customer focused.
The Opportunity
As a member of the Chief Operating Officer Leadership Team, you will provide strategic and operational leadership across housing management and property services, translating organisational priorities into excellent services and measurable outcomes.
You'll oversee:
Housing management services
Repairs and maintenance
Property compliance and safety
Tenancy sustainment
Rent collection
Allocations and lettings
Void management
Service performance and customer experience
Operational budgets of approximately £4.5 million
This is an exciting opportunity to lead change, champion innovation, and help shape the future of housing services at Southdown.
What You'll Do
Provide operational leadership and translate strategic objectives into operational priorities and deliver measurable improvements.
Lead and develop Housing Services and Property Services managers, creating a high-performing and accountable leadership team
Use performance data and customer feedback to drive decision-making and continuous improvement
Drive a culture of customer focus, continuous improvement and innovation
Contribute to organisational leadership as a member of the wider senior leadership team
Deliver outstanding services to our tenants, shared owners and operational teams
Manage significant operational budgets and reinvestment programmes
Ensure effective, efficient and resident-focused housing and property services
Improve tenant satisfaction through insight, engagement and excellence in service delivery
Lead operational change programmes and technology-enabled service improvements
Ensure property safety and compliance and ongoing assurance
Maintain robust governance, assurance and risk management arrangements
Ensure compliance with housing regulation, consumer standards, health and safety requirements and organisational policies
Provide confidence to C-Suite leaders and board members through effective reporting and performance management
Manage resources effectively
Deliver value for money while maintaining high-quality services
Build productive relationships with contractors, local authorities, commissioners and partner organisations
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