Advice Line Lead Practitioner


Company:	Vacancy Filler
Salary:	£40,000 to £40,000 a year
Hours:	Full-time
Location:	Home, EH2 1EL
Job type:	Permanent
Posting date:	26 Aug 2026
Closing date:	18 Sept 2026

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Summary

Everyday people with chest, heart, stroke and Long Covid conditions are leaving the hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. Chest Heart & Stroke Scotland is looking for an experienced and motivated Clinical Manager to provide strong leadership for our Stroke Nurse Teams in Lothian and in the Borders. This is an exciting opportunity for a registered healthcare professional to combine clinical leadership, people management and service improvement, ensuring high-quality, person-centred care while driving performance, continuous improvement and delivery of organisational priorities. About the Role: Reporting to the Deputy Head of Service Delivery (Triage, Clinical & Support Line Operations), you will lead a team of stroke nurses and healthcare assistants delivering telephone and video-based clinical case management and support services. You will be responsible for clinical governance, service quality, workforce performance, and the achievement of the Stroke Nurse Team's performance measures.You will use performance data, service user feedback, and quality outcomes to drive continuous improvement and support strategic service development. The post holder will provide leadership and operational resilience across Stroke Nurse services and the Clinical Advice Line, offering management cover and support as required to maintain safe, effective, and high-quality service delivery during periods of staff absence. You will be an experienced clinical leader with the ability to motivate and develop others, deliver against organisational priorities and maintain a strong focus on quality, performance and person-centered care. Most importantly, you will share our ambition that there should be No Life Half Lived for people living with chest, heart, stroke and Long Covid conditions. Join us and help shape and lead life-changing care, support and services for people across Scotland. We are seeking an enthusiastic individual with a clinical qualification, registered with a UK Clinical Body (such as NMC, HCPC) with demonstrable experience in a management role. A robust knowledge of one or more of our conditions is essential. Management/Leadership qualification desirable but not essential. CHSS also supports flexible recruitment through Working Families, and we are “Happy to Talk Flexible Working”. In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

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