Service Support Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | PE3 8YD |
| Job type: | Permanent |
| Posting date: | 26 Aug 2026 |
| Closing date: | 23 Oct 2026 |
Summary
Join Mitie - the future of high performing places.
ROLE: Service Support Manager
HOURS: Monday to Friday, 40 hours,
LOCATION: Peterborough, Northampton areas - Mobile role with multiple sites
This role is managing around 65 retails site in the PE/NN post code. The role is not office based so it is essential to hold a UK Drivers licence (company vehicle provided). Specifically, the role is managing the cleaning service at various retailers, including Boots, Superdrug, Lloyds Banking Group, Nationwide Building Society, Decathelon & Reed Recruitment.
As the manager, you will be responsible for ensuring all sites are cleaned - This will involve utilise a mobile cleaning op but also, working with local resource to cover holidays / sickness.
You will also ensure all staff are paid correctly using our in-house system and handle any HR queries as they arise. All contract must be audited within a prescribed period
Your main duties will include:
-Build strong relationships with contract clients and conduct audit inspections.
-Monitor performance against SLAs and cleaning specifications.
-Manage daily employee wages and ensure Health & Safety compliance.
-Follow statutory Fire and Safety regulations to mitigate risks.
-Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we are looking for:
-Previous experience managing large teams.
-Excellent customer service and communication skills.
-Strong organisational and time management abilities.
-IT literacy, especially in Microsoft Office.
-Full UK clean driving licence (company car provided).
There's a place for you at Mitie, join us today!