Customer Service Assistant


Company:	Meridian Business Support
Salary:	£12.80 to £12.80 an hour
Hours:	Part-time
Location:	Skegness, PE25 3QL
Working pattern:	On-site
Job type:	Contract
Posting date:	26 Aug 2026
Closing date:	24 Sept 2026

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Summary

Our client, Skegness train station (East Midlands Railway), is currently extremely busy over the Summer period and is now in need of some additional Customer Service Assistant help to join the team we recruited earlier - people working on the platforms to cope with the volume of holidaymakers coming to Skegness for their summer breaks by train on the Skegness Summer Special service and then heading back home afterwards.

Working 2-4 shifts per week (days available are Mondays, Fridays, Saturdays and possibly occasional Sundays). Ideal for students and those looking for some extra cash over the summer period!

Do you have face to face customer service assistant experience? Do you enjoy working with the public and assisting them? Would you be happy working on platforms and on the station concourse, helping passengers with their queries?

You will be assisting passengers with a variety of duties including queue management for people getting trains in the busiest times, assisting passengers getting on and off trains (particularly those with additional needs) and helping with luggage, ticket purchasing, platform location, scanning tickets, making tannoy announcements, clearing trains to assist cleaners in turnaround times and helping to talk to and direct/signpost the crowds at the station so that everyone has a great experience.

As a customer service assistant you will need to be a friendly individual with a level head who is able to deliver phenomenal customer service at the busiest times of the year. If that’s you, then we want to hear from you for these customer service assistant roles!

Shifts: Induction on Thursday 27/08/26 ideally. First shifts from Friday 28/08/26 and will continue until end of September 2026 (possibly longer)

Pay Rate: £12.80 per hour – paid weekly

Hours: The service only runs on Mondays, Fridays and Saturdays each week (plus a couple of shifts possibly on a Sunday). Additional shifts to fill are either 09:30-18:15, 12:00-20:00 or 12:00-20:45 initially. Flexibility is ideal.

If this Customer Service Assistant role sounds like you then please do apply ASAP!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.

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