Customer Service Team Leader
| Company: | The Best Connection Group Limited |
|---|---|
| Salary: | £14.90 to £14.90 an hour |
| Hours: | Full-time |
| Location: | Chorley, PR6 7AJ |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 26 Aug 2026 |
| Closing date: | 24 Sept 2026 |
Summary
Customer Service Team Leader - Chorley
37 Hours Per Week | Early Finish Fridays
Are you an experienced
Customer Service professional who's ready to take the next step in your career?
The Best Connection are looking for
Customer Service Team Leaders to join a busy team in
Chorley. This is a fantastic opportunity for an experienced customer service professional who enjoys leading people, improving performance and making sure customers receive an exceptional level of service.
You'll play a key role in supporting and developing a team of Customer Service Advisors, helping create a
positive, motivated and high-performing team while also getting involved in the day-to-day customer service operation.
What You'll Be Doing:
As Customer Service Team Leader, you'll be responsible for supporting your team and ensuring customers receive an outstanding experience.
Your responsibilities will include:
- Monitoring individual and team performance against
- Providing regular
- Conducting one-to-ones, performance reviews and team meetings.
- Leading by example and helping create a positive, supportive team culture.
- Handling customer queries, complaints and more complex issues when required.
- Using the CRM system to accurately log, track and update customer enquiries.
- Arranging collections for returned or damaged goods.
- Raising credits to resolve invoicing and delivery queries.
- Keeping up to date with products, services and internal systems.
- Identifying opportunities to improve processes and contribute to the wider customer service strategy.
- Ensuring company policies and customer service standards are consistently followed.
- Managing priorities effectively in a busy, fast-paced environment.
Leading, motivating and supporting a team of Customer Service Advisors.
KPIs and service standards.
coaching, feedback and development to team members.
The Working Hours:
You'll work
37 hours per week, with shift times varying:
- Occasional Saturday overtime.
08:00 - 16:30
09:00 - 17:30
09:30 - 18:00
Early finish on Fridays!
What We're Looking For:
We're looking for someone who has:
- Proven experience working in a
- Excellent
- The confidence to lead by example and motivate a team.
- Experience handling
- Good knowledge of
- Strong organisational and time-management skills.
- The ability to manage multiple priorities while maintaining attention to detail.
- A
- A genuine passion for delivering excellent customer service.
customer service environment, ideally in a supervisory or team leadership position.
communication and interpersonal skills.
customer complaints and resolving problems effectively.
CRM systems, reporting tools and Microsoft Office.
proactive, positive and customer-focused mindset.
Why Join Us?
This is an excellent opportunity for an experienced Customer Service professional looking to take ownership, develop a team and make a real impact.
You'll have the opportunity to
lead and develop a team, improve customer service processes and help shape the customer experience, while working as part of a busy and supportive environment.
Ready for your next challenge?
If you have the leadership experience and customer service skills we're looking for, we'd love to hear from you.
Apply today with your CV, or give us a call to discuss the role further.
The Best Connection is acting as an Employment Business in relation to this vacancy.
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