Administrative Assistant | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Company: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
|---|---|
| Salary: | £25,272 per annum (pro rata) |
| Hours: | Part-time |
| Location: | Norwich, NR4 7UY |
| Job type: | Contract |
| Posting date: | 25 Aug 2026 |
| Closing date: | 24 Sept 2026 |
Summary
This is an exciting opportunity to join the trust as an Administrative Assistant for Care Group B. You would be working across several specialties; ENT, Audiology, Oral Health, Ophthalmology, Breast, Plastic Surgery and Dermatology.
We are a growing team that supports each other and works well together.
Working in Care Group B can be a rewarding and valuable role within a healthcare setting.
Here's an overview of reasons why someone might consider working here:
Patient Interaction:You will likely be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.
Varied Responsibilities:Administrative Assistants often have diverse responsibilities, including face to face interaction on a reception desk, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.
Contribution to patient care:While not directly involved in medical procedures, Administrative Assistants play a crucial role in supporting the overall patient care process. Efficient scheduling and organisation contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.
Collaboration with Healthcare Professionals:Working closely with specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Administrative Assistants may act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
As post holder you will:
Type/quality check patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager.
Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required, this will include booking or cancelling outpatient appointments.
Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising departmental patient databases. Including keeping up to date with relevant RTT training and maintain knowledge of PTL and trust targets. It’s expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles. It’s expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
This advert closes on Tuesday 8 Sep 2026
Related jobs
MDT Co-Ordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust
Norfolk and Norwich University Hospitals NHS Foundation Trust
Norwich
PermanentPart timeClerical Assistant | Norfolk and Norwich University Hospitals NHS Foundation Trust
Norfolk and Norwich University Hospitals NHS Foundation Trust
Norwich
PermanentPart timeReceptionist - Maternity & Obstetric | Norfolk and Norwich University Hospitals NHS Foundation Trust
Norfolk and Norwich University Hospitals NHS Foundation Trust
Noriwch
PermanentFull time