Clerical Officer - Radiology | East Suffolk and North Essex NHS Foundation Trust
| Company: | Colchester Hospital University NHS Foundation Trust |
|---|---|
| Salary: | £25,272 per annum pro rata |
| Hours: | Part-time |
| Location: | Colchester, CO4 5JL |
| Job type: | Contract |
| Posting date: | 25 Aug 2026 |
| Closing date: | 25 Sept 2026 |
Summary
We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital.
This post is fixed term / secondment until 6th March 2027, part time, 15 hours per week to be worked on Xray Beta Reception between the hours of 16:30-19:30 during the working week of Monday - Friday, subject to change or flex upon needs of the service.
In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.
As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only, this must be discussed with your line manager.
You will be working as part of a team of staff who:
• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes
We are one of the largest NHS organisations in England, employing more than 12,000 staff
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bringwhat’swidely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Thursday 3 Sep 2026
Related jobs
Maternity Coordinator and Bleep holder | East Suffolk and North Essex NHS Foundation Trust
£46,148 - £52,809 Per annum
Colchester Hospital University NHS Foundation Trust
Colchester
ContractPart timeMedical Laboratory Assistant | East Suffolk and North Essex NHS Foundation Trust
£25,760 - £27,476 per annum pro rata
Colchester Hospital University NHS Foundation Trust
Colchester
PermanentFull timeEndoscopy Booking Clerk - Colchester | East Suffolk and North Essex NHS Foundation Trust
£25,760 - £27,476 per annum
Colchester Hospital University NHS Foundation Trust
Colchester/Clacton
PermanentFull time