Patient Contact Centre Agent


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Oxford, OX4 2PG
Job type:	Permanent
Posting date:	25 Aug 2026
Closing date:	7 Sept 2026

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Summary

To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism. To be responsive to patient preferences regarding the date and time of appointments wherever possible To utilise appropriate databases such as Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments. To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality To utilise the e-Referral System (eRS) to locate and identify patients referral from GP Practices and to check patient demographics, and deal appropriately. To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding to ensure that all enquiries are completed according to departmental procedures and within set quality standards

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