Support Service Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £25,272 a year |
| Hours: | Full-time |
| Location: | Leeds, LS2 9LN |
| Job type: | Permanent |
| Posting date: | 25 Aug 2026 |
| Closing date: | 7 Sept 2026 |
Summary
As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere. Key responsibilities include: Greeting and directing visitors. Provide a welcoming, friendly, and professional first point of contact for all patients, visitors, and external partners. Greet individuals on arrival, respond to enquiries in a courteous and helpful manner, and ensure visitors are directed efficiently to the appropriate department, clinic, or member of staff. Contribute to creating a positive and supportive experience while maintaining a safe, organised, and professional reception environment. Manage incoming telephone enquiries in a professional, courteous, and efficient manner, providing accurate information and signposting callers appropriately. Demonstrate excellent listening and communication skills, ensuring that messages are taken clearly, accurately, and relayed promptly to the relevant member of staff. Supporting administrative tasks to ensure smooth day-to-day operations Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting. Therefore, the following experience is essential: o Basic knowledge of office systems and processes o Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook o Knowledge of other MS Office software (Desirable). o Understands the responsibilities of working with confidential information o Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone, photocopying o Basic knowledge of Mental Health Services (Desirable). Good communication skills are all key skill for the role. PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME