Complaints Triage Officer - Fort Social Work Centre - 16083_1787566206
| Company: | The City of Edinburgh Council |
|---|---|
| Salary: | £40,501 to £47,639 a year |
| Hours: | Full-time |
| Location: | Edinburgh, EH6 4HF |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 25 Aug 2026 |
| Closing date: | 7 Sept 2026 |
Summary
Complaints Triage Officer
Fort Social Work Centre
Salary: £40,501 - £47,639
Hours: 36 per week
This is an exciting permanent opportunity for someone who is committed to ensuring that the voices of children who use services, their families and carers are heard, and that learning from feedback and complaints drives continuous improvement across Children's Social Work and Education services .You will be the first point of contact for Children's Social Work and Education complaints and enquiries received through the Advice and Complaints Service. Working closely with colleagues across the Edinburgh , you will ensure complaints are appropriately triaged, investigated and responded to within statutory timescales.
The role requires professional judgement, strong analytical skills and the ability to build positive relationships with managers, practitioners and service users. You will support services to identify learning from complaints and use this to improve experiences and outcomes for the people we serve.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities
https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page
Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
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Complaints Triage Officer job description
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Complaints Triage Officer person specification
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