Patient Access and Safety Liaison Officer


Company:	South West London and St Georges Mental Health Trust
Salary:	£30,630 - £32,346 per annum inclusive of Outer London HCAs
Hours:	Full-time
Location:	London, TW11 0LB
Job type:	Permanent
Posting date:	24 Aug 2026
Closing date:	23 Sept 2026

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Summary

A Vacancy at South West London and St George's Mental Health NHS Trust.

This unique role combines reception, patient liaison, and security responsibilities, placing you at the heart of our services. You will be the first point of contact for patients, carers, visitors, and professionals, helping to create a safe, welcoming, and supportive environment while working closely with clinical and operational teams.

If you are calm under pressure, passionate about helping people, and committed to delivering excellent customer service, we would love to hear from you.

Key Responsibilities

· Welcome and assist patients, visitors, carers, and staff across Trust sites.

· Act as the first point of contact for individuals attending services, including those experiencing mental health distress or crisis.

· Manage reception duties including appointments, telephone enquiries, email correspondence, room bookings, scanning, and administrative support.

· Provide a professional, empathetic, and customer-focused service at all times.

· Monitor and maintain safe access to Trust premises.

· Respond appropriately to security incidents, panic alarms, and emergency situations.

· Support clinical teams when required with challenging or distressed service users.

· Work collaboratively with Fire Wardens and support evacuation procedures during emergencies.

· Ensure clinical and public areas are secure at the end of the day.

· Communicate effectively using telephones, radios, and Trust systems.

· Report maintenance, security, and health and safety concerns promptly.

· Maintain confidentiality and security of patient information in line with Trust policies.

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

This advert closes on Monday 31 Aug 2026

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