Insurance Operations Advisor


Company:	Brook Street
Salary:	£27,000 - £27,000
Hours:	Full-time
Location:	Newport, NP20 5NJ
Job type:	Permanent
Posting date:	24 Aug 2026
Closing date:	23 Sept 2026

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Summary

We're looking for an

Operations Advisor to join a growing European services business. Working within a diverse and supportive team, you'll play a key role in helping customers with insurance enquiries, policy administration, and claims management across multiple markets.

This is an exciting opportunity for someone who enjoys problem-solving, building customer relationships, and delivering outstanding service. You'll be the trusted point of contact for customers, brokers, insurers, and suppliers, ensuring every interaction is handled professionally, efficiently, and with care.

What you'll be doing

Supporting customers with insurance-related queries

Managing customer communications via phone, email, and written correspondence

Handling insurance claims from initial notification through to resolution

Investigating claims, gathering evidence, and liaising with insurers and suppliers

Building strong relationships with customers and business partners

Ensuring service levels are met while maintaining excellent customer outcomes

What we're looking for

Strong English communication skills

Excellent customer service and relationship-building abilities

Strong organisation, attention to detail, and problem-solving skills

Ability to work both independently and as part of a team

Previous claims handling experience is beneficial but not essential

What's on offer

A genuinely international and multicultural working environment

Career development and progression opportunities

Performance-related bonus scheme

Private medical healthcare

25 days annual leave, with the option to buy and sell additional days

Competitive pension scheme

Enhanced family-friendly benefits

Employee wellbeing support

Referral bonus scheme and long-service awards

Regular social and team events

If you're a Customer Services Professional looking for a rewarding customer-focused role within an international business, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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