Carers Officer
| Company: | Age Connects Torfaen |
|---|---|
| Salary: | from £24,115 a year |
| Hours: | Full-time |
| Location: | Pontypool, NP4 5AB |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 24 Aug 2026 |
| Closing date: | 11 Sept 2026 |
Summary
Are you passionate about supporting unpaid carers?
Age Connects Torfaen is looking for a Carers Officer to join our team and coordinate our short-break service for unpaid carers across Torfaen and Blaenau Gwent.
This is an exciting opportunity for someone who is passionate about making a real difference to carers' lives. You will be the Single Point of Access for short-break requests, working directly with carers to understand their individual circumstances, identify their needs and coordinate flexible, meaningful opportunities for them to take a break from their caring role.
About the role
As Carers Officer, you will:
* Coordinate short-break opportunities for unpaid carers across Torfaen and Blaenau Gwent.
* Meet and engage with carers to understand their needs, circumstances and preferences.
* Assess carers' needs and identify appropriate short-break opportunities.
* Coordinate and schedule short breaks with staff, volunteers and partner organisations.
* Build positive relationships with carers, ensuring they feel listened to, valued and supported.
* Follow up with carers after their short break to gather feedback and understand the impact of the service.
* Identify additional support needs and provide appropriate information, advice and signposting.
* Promote the service through community groups, health and social care services, GP practices and other local networks.
* Develop strong partnerships with statutory, voluntary and community organisations.
* Maintain accurate records and use CharityLog to record referrals, assessments and short-break provision.
* Contribute to monitoring, evaluation, reports and case studies demonstrating the impact of the service.
* Work flexibly across Torfaen and Blaenau Gwent, including community settings and home visits where appropriate.
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