Community Advisor


Company:	Citizens Advice Mid Mercia
Salary:	£24,784.50 - £26,309
Hours:	Full-time
Location:	Birmingham
Working pattern:	Hybrid - 1 day remote
Job type:	Contract
Posting date:	24 Aug 2026
Closing date:	21 Sept 2026

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Summary

We are looking for a full-time Community Advisor to join our Guidance, Advice, Information and Network (GAIN) Project in Birmingham.

Community Advisors provide personalised support to disadvantaged and vulnerable adults across Birmingham, helping to improve their health and wellbeing. Working within Birmingham's four main quadrants, Advisors deliver advice and practical support from accessible community outreach locations. The role involves assessing individual needs, developing tailored support plans, and connecting people with appropriate local services. Community Advisors build positive relationships with individuals and partner organisations to promote independence and improve outcomes. This is an opportunity to make a meaningful difference by supporting people with multiple and complex needs to lead healthier, more independent lives.

For full details and to apply: https://www.citizensadvicemidmercia.org.uk/jobs/community-advisor

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

Interpret information and provide clear advice and practical options tailored to each individual's circumstances

Support clients with related issues and make appropriate referrals to specialist services and partner organisations where needed.

Maintain strict confidentiality, exercising discretion, professionalism, and sound judgement in all aspects of the role

Provide advice, information, and guidance on a wide range of issues, including housing, benefits, debt, employment, and health services.

Work collaboratively as part of a multi-agency team, building strong relationships with local organisations to raise awareness of the service and strengthen support available within the community.

The above role is advertised on a rolling recruitment basis. We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

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