Guest Experience Team Member


Company:	inploi
Salary:	Competitive
Hours:	Full-time
Location:	Cleethorpes, DN35 0PW
Job type:	Permanent
Posting date:	22 Aug 2026
Closing date:	20 Sept 2026

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Summary

Position: Guest Experience Team Member 

Type: Full-Time / Part-Time / Seasonal  

Pay Rates: Up to £12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! 

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable. 

Key Responsibilities  

- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. 

- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless. 

- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. 

- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. 

- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home. 

Requirements  

- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. 

- Customer focused with a passion for working with people. 

- Can actively listen, communicate clearly, and maintain a professional, friendly manner. 

- Ability to handle challenges or guest complaints with patience, tact, and efficiency. 

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