Deputy Practice Manager


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Leeds, LS6 4JN
Job type:	Permanent
Posting date:	22 Aug 2026
Closing date:	18 Sept 2026

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Summary

Administration: Support the PM and Operations Manager in the day-to-day running and development of the practice. Provide leadership, guidance and support to staff, promoting a positive and effective working environment. Manage, investigate and respond to patient complaints. Working with the PM, participate in coaching and development of staff including appraisals. Organising locums as appropriate. Managing staff leave, cover and absences. Guide the team to reach QOF Targets using business rules and templates. Contribute to organisation of clinical/clerical TARGET events. Submit monthly claims to CQRS and ensure payments are received. Quality Assurance Assist in ensuring compliance with Care Quality Commission standards, NHS contractual requirements and relevant legislation. Work with the PM to update policies and procedures and ensure polices are kept up to date. Be familiar with legal aspects of employment and contribute to the upkeep of the practice handbook policies and procedures. Maintain a robust training record and ensure staff are up to date with their training including organising clinical mandatory training for CPR etc. Human Resources Assist the PM with recruitment and new starter induction including DBS checks. Set new team members up in all IT systems. Be aware of current employment legislation. Help with resolution of disciplinary and grievance issues. Develop and maintain good employee/employer relationships. Ensure that staff are aware of any changes that occur in the practice. Ensure staff cover at all times as well as giving the flexibility required at short notice to cover for illness etc. Ensure regular staff meetings are arranged and be responsible for minutes and follow-up of associated actions. Care Quality Commission Be familiar with the Care Quality Commission single assessment framework. The specific evidence and quality indicators required to satisfy the 5 key questions: Are we safe, effective, caring, responsive and well led. To assist the PM to ensure all the above are kept up to date, documented and evidenced. Information Technology Be fully competent in the use of the practice clinical systems. Assist staff in the development of their use of technology in order to be more efficient. Keep up to date with technological issues. Be available to help other staff with technical IT difficulties. Be familiar with and assist the PM with the completion of the IG toolkit, Data Security, IGPR and Data Quality and ensure all staff adhere to their responsibilities. Be familiar with the functionality of the clinical software for population reporting, resource publisher and how to create data searches for audit and data purposes. Communication Keep up to date with latest NHS recommendations and assist PM in implementation of Government/ICB guidance. Build and maintain good working relationships with wider NHS community. In the absence of the PM, represent the practice at meetings as appropriate, and report back to the practice. Present a professional image and always promote the practice. Miscellaneous Arrange and attend weekly Practice and MDT meetings including minute taking and managing any action points. Set up new GP Registrars on the IT systems, ensure they have appropriate training timetables and liaise with the Operations Manager regarding working arrangements. Arrange medical students placements. Liaise with the team in organising seasonal flu and covid vaccination clinics. Be the practice Freedom to speak up Guardian

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