Patient Care Navigator (Receptionist)
| Company: | NHS Jobs |
|---|---|
| Salary: | £13.51 |
| Hours: | Full-time |
| Location: | Bristol, BS41 9DY |
| Job type: | Permanent |
| Posting date: | 22 Aug 2026 |
| Closing date: | 4 Sept 2026 |
Summary
Opening up and locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing inbound and outbound telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Arranging recall of patients e.g. annual reviews Filing and retrieving paper records Liaise with the prescription hub in order to process repeat prescriptions in accordance with Practice guidelines Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Scan documents Manage the charges for non NHS work undertaken by the practice including taking payment by cash / cheque / card Ensure tasks work cleared daily Efficiently communicate and handover information to colleagues at the end of your shift Providing clerical assistance to Practice and associated NHS staff Ordering, re-ordering and monitoring of stationery and other supplies in accordance with Practice guidelines Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Any other duties as reasonably requested Mentoring of new staff in induction programme To participate in mandatory training, IPDR, and personal development plans to learn new skills as part of self-development Cleaning of reception area Entering BP results onto the clinical system