Mobile Customer Liaison Representative
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | PR2 2YA |
| Job type: | Permanent |
| Posting date: | 21 Aug 2026 |
| Closing date: | 18 Sept 2026 |
Summary
Working Hours
40 hours per week
Preston Sites (Channel Way & The Strand)
-Monday to Thursday: 08:00 - 16:30
-Friday: 08:00 - 14:00
Manchester
Rotating Shift Pattern
Week 1
-Monday to Thursday: 07:00 - 16:00
-Friday: 07:00 - 13:30
Week 2
-Monday to Thursday: 10:00 - 19:00
-Friday: 07:30 - 14:00
Shift patterns are subject to business requirements.
Security Requirements
Due to the nature of our client sites:
-Applicants must be a UK national.
-Applicants must hold a valid UK passport.
-Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.
Key Responsibilities
Front of House & Customer Service
-Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
-Manage visitor registration and booking processes.
-Conduct site inductions for visitors and contractors.
-Provide guidance to visitors on building facilities and services.
-Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.
Workplace & Booking Management
-Manage desk and meeting room bookings.
-Monitor availability and resolve booking conflicts.
-Respond to booking enquiries and shared mailbox requests.
-Send booking confirmations and attendee communications.
-Monitor and manage booking no-shows.
-Coordinate hospitality requirements and room setups.
Facilities & Workplace Support
-Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
-Maintain workplace standards, signage, and presentation throughout the building..
-Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
-Organise incoming deliveries and post collections.
-Reconfigure furniture and meeting spaces to support operational requirements.
Technology & Administration
-Assist with meeting room AV setup and basic troubleshooting.
-Escalate IT issues to the appropriate support teams.
-Complete administrative tasks including scanning, document management, and record maintenance.
-Maintain accurate workplace and visitor documentation.
Safety, Security & Compliance
-Report and escalate maintenance, security, AV, and IT issues.
-Support security audits and workplace compliance activities.
-Issue visitor and contractor passes in line with site procedures.
-Escort visitors when required.
-Complete end-of-day handover processes with Security teams.
About You
The successful candidate will have:
Essential Skills & Experience
-Excellent customer service and interpersonal skills.
-Strong communication skills, both written and verbal.
-Good organisational and time management abilities.
-Ability to prioritise tasks and manage multiple responsibilities.
-Strong IT skills and confidence using Microsoft Office applications.
-Ability to work independently and as part of a team.
-A flexible and proactive approach to work.
-Professional, well-presented, and approachable manner.
Desirable Skills & Experience
-Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
-Experience using desk or room booking systems.
-Knowledge of Microsoft Teams
-Understanding of workplace health and safety practices.
-Experience in administrative support functions.
-SIA Licence (although training and funding can be provided).
Benefits
-Full Front of House uniform provided
-SIA Licence funded (if not currently held)
-Comprehensive training programme
-First Aid and Fire Marshal training
-Cycle to Work scheme
-Access to thousands of retail, supermarket, travel and entertainment discounts
-Apprenticeship opportunities
-Career progression within Mitie
-Mitie Reward Scheme
-Virtual GP service
-Share incentive scheme
-Private medical options
-Free onsite parking at Preston locations
-Complimentary tea and coffee
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