Mental Health Support Worker | Chelsea and Westminster Hospital NHS Foundation Trust


Company:	Chelsea and Westminster Hospital NHS Foundation Trust
Salary:	£28,392 - £31,157 per annum plus HCAS
Hours:	Full-time
Location:	London, SW10 9NH
Job type:	Permanent
Posting date:	21 Aug 2026
Closing date:	20 Sept 2026

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Summary

Are you a looking for a new and exciting challenge? Are you highly motivated, innovative, and compassionate about Mental health care?

We are looking to recruit a number of skilled Mental Health Support Workers to support our Patients with Mental Health needs - the role will primarily be to provide Enhanced engagement and observations of patients with Mental Health needs in the Emergency Department setting

You will also need excellent engagement, de-escalation and communication skills - you should also have a good knowledge of the Mental Health Act and Mental Capacity Act.

This is a very challenging role, and you will need to be confident, compassionate, flexible and willing to learn and adapt in a rapidly changing medical environment.

It is banded at a Band 4 as we only want to attract and employ the very best who are able to work with minimal supervision.

To apply you will need to have significant previous experience of working in a Mental Health setting and/or either a health based Degree qualification such as a Psychology Degree with the intention of applying to a Clinical Psychology Course, or be in 2nd/3rd Year of your Mental Health Nursing Degree course.

It is vital that you read the Job description and Person Specification to ensure you meet the criteria to apply, and so you are under no illusions that this role is much more than a Health Care Assistant role.

Job Outline

· The Role of the Mental Health Support Worker is to be responsible for delivering high quality, patient centred, compassionate, and Trauma Informed care under the direction of a Registered Nurse usually an ED RMN and the Departments Nurse in Charge.

· Have proficient attitudes and behaviours compatible with NHS and the Trust PROUD values.

· Be an accountable professional.

· Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual.

· Carry out specific clinical and care tasks and responsibilities to a high standard and competency, under the direction of a Registered Nurse usually an ED RMN and the Departments Nurse in Charge..

· Have the ability to work with minimal direct supervision, at times delivering care independently in line with the individuals care plan, within the parameters of the Mental Health Support Worker role, assessing clinical and care advice as needed.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Job Summary:

Mental Health Support Workers (MHSW’s) provide support to patients with significant, complex or challenging Mental Health needs who may present with additional behavioural challenges in the Trust ensuring their safety within clinical areas and/or during escort duties.

MHSW’s are a vital part of the team and will be involved with the day-to-day management of patients in the Emergency Department requiring Mental Health care and support.

They are expected to follow the patients’ Mental Health Risk Management Plan as devised by the Emergency Department RMN, Psychiatric Liaison staff, Clinical Lead/Deputy Clinical Lead – Mental Health, Duty Psychiatrist, CAMHS Team, Eating Disorders Team or Perinatal MH Team – but they are also expected to utilise their experience and knowledge to manage patients as safely as possible using their own clinical judgement at times

Adhere to plans put in place by the assessing Mental Health Team, including Psychiatric Liaison Services, though the post-holder is expected to be relatively autonomous as lone working and minimal direct supervision, in a non-Mental Health setting, are intrinsic to this role.

To work within established policies and procedures but willing and able to use own decision making skills and discretion as required.

To use critical skills to address new or ambiguous matters/circumstances and importantly to seek support as required.

This advert closes on Thursday 3 Sep 2026

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