EO Caseworker Shift Work


Company:	Brook Street
Salary:	£21.37 - £21.37
Hours:	Full-time
Location:	Liverpool, L3 9PP
Working pattern:	On-site
Job type:	Temporary
Posting date:	21 Aug 2026
Closing date:	28 Aug 2026

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Summary

EO Caseworker Shift Work

Location: 5th Floor, The Capital Building, Liverpool, Merseyside, L3 9PP

* Pay rate: £21.37 per hour

* Full-time, office-based role with shift working on a

4-week rolling rota (includes

early and mid shifts,

weekend working, non-working days, and

participation in an on-call rota)

Early shifts 07:30-16:45

Mid shifts 10:00-19:15

* Training provided, including an initial 2-week induction and mentoring programme

* Assignment length: 6 months, with possibility of extension (subject to ongoing recruitment processes)

Clearance required: CTC and basic DBS (costs covered by the hiring process)

If you thrive in fast-moving environments and enjoy making sense of high volumes of information-quickly, accurately, and calmly-this is a brilliant opportunity. Our client is hiring for a reputed client for an EO Caseworker role supporting operational coverage and incident information flow, with training and mentoring provided.

What you'll be doing:

* Engage and build trusted working relationships with a range of internal and external stakeholders, including police, Home Office contractors, Border Force, Immigration Enforcement and other partners

* Act as a key point of contact for information flows on live incidents to Ministers and Private Offices, senior managers, press office teams, and front-line officers carrying out operational activity

* Receive and triage high volumes of incoming information from new and existing sources, preparing it for fuller analysis

* Assess risk and prioritise cases using defined criteria, ensuring decisions are recorded clearly for audit and accountability

* Deliver accurate, trusted reporting and monitoring updates for stakeholders, including concise reporting for senior audiences

* Support incident management by fulfilling key incident management roles and tracking actions and decisions

* Use data to identify behavioural changes and intelligence information, and produce statistical headlines to provide an overview of operations

What you'll bring:

* A passion for delivery, with a solution-focused approach when challenges arise

* Resilience and the ability to work under pressure in a fast-paced environment with minimal supervision

* Strong organisational skills-planning and managing time effectively across a demanding rota

* Confidence to build relationships quickly and collaborate with stakeholders, influencing and negotiating effectively

* Strong written and verbal communication skills, including the ability to clearly explain complex matters

* The ability to triage, assess risk, prioritise, and ensure information is processed accurately and on time

Ready to bring clarity and confidence to operational decision-making? Apply now to be considered for the OCC Ops EO Caseworker role in Liverpool.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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