QOF Support Administrator


Company:	NHS Jobs
Salary:	£16,411
Hours:	Full-time
Location:	Plymouth, PL7 1AD
Job type:	Contract
Posting date:	21 Aug 2026
Closing date:	7 Sept 2026

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Summary

Key responsibilities Quality and outcome framework (QOF) Run & be responsible for set QOF domain following QOF guidelines. Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales. Ensuring patients are booked into the correct clinics for owned QOF domain. Achieving QOF targets in a timely manner to set business targets. Recalls Action Recalls within own area of responsibility; Child Immunisations, Womans health etc. Completion of Childhood Immunisation Returns if this is an area of responsibility. Coding Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required. Ensure accurate read-codingSupport Dealing with queries relating to coding, where suitable. Administrative Support the business intelligence team with any admin work, folding letters in envelopes, adding information leaflets. Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Personal/Professional Development The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The postholder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Contribution to the implementation of services Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Health and Safety Ensure all members of staff comply with the Groups health and safety policy. Carry out risk assessments to comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Operations Manager. To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights. Governance Identify and record risks and issues, developing contingency plans with service and contract leads. Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice. Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement. Confidentiality To maintain confidentiality of information acquired in the course of undertaking duties for the practice. The details contained in this job description are not exhaustive and may change as the post develops.

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