Care Navigator / Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.91 - £13.17 |
| Hours: | Full-time |
| Location: | HESSLE, HU13 9LZ |
| Job type: | Permanent |
| Posting date: | 21 Aug 2026 |
| Closing date: | 17 Sept 2026 |
Summary
Greet patients and visitors to the Practice. Book in patients and visitors in line with Practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift. Opening incoming mail and distribute as per protocol. Booking, amending, and cancelling patient appointments. Recording patient information onto the clinical system. Ensure waiting room temperature is comfortable for patients and responsible for tidying the waiting area (magazines, toys etc.) after each surgery Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Care Navigate all patients, including referring patients to outside providers. Book appointments using Improving Access System. Must be flexible to provide holiday and sickness cover on a regular basis. Maintenance of both computerised and manual filing systems (scanning, filing etc.). Ring Tasks sent by Clinicians using the flagged system. Prescriptions Hand paper copies to patients when Dispensary is closed. Make tea/coffee for colleagues, doctors and visitors as required Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Administration Duties Registrations, New Patient Questionnaires and Deductions must be kept up to date. Any other additional administration duties as required. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.