Homecare and Outreach Support Manager


Company:	NHS Jobs
Salary:	£32,073 - £39,043
Hours:	Full-time
Location:	Manchester, M20 4BX
Job type:	Permanent
Posting date:	21 Aug 2026
Closing date:	3 Sept 2026

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Summary

Service Coordination and Leadership Lead the coordination of homecare deliveries, courier services, and outreach logistics across multiple sites, ensuring timely and safe delivery of SACT treatment and associated equipment. Act as the senior point of contact for homecare coordination queries, resolving complex issues and escalating where necessary. Oversee day-to-day workload planning, prioritisation, and distribution of tasks across the coordination function. Ensure effective communication between clinical teams, pharmacy, couriers, and external providers to support service continuity. Develop and maintain SOPs, protocols, and service standards for homecare coordination. Operational Management and Performance Monitor and report on KPIs such as delivery timelines, scheduling performance, and service responsiveness Analyse service data to identify risks, trends, and improvement opportunities Ensure all delivery and scheduling activities are recorded accurately Manage service pressures including demand fluctuations and delivery constraints Support compliance with cancer pathway targets Homecare and Courier Coordination Oversee booking and optimisation of courier routes for efficiency and cost effectiveness Ensure safe handling and transport of medications and equipment Manage courier systems and inboxes, ensuring timely actioning of requests Work closely with pharmacy and clinical teams on delivery requirements Implement contingency plans for delays or failed deliveries Scheduling and Patient Pathway Coordination Oversee scheduling of SACT treatments, outpatient appointments, and phlebotomy (bloods closer to home) services Ensure patients are informed appropriately of appointments and deliveries Monitor clinic readiness and support outreach services Act as escalation point for complex scheduling and pathway issues Staff Support and Supervision Provide day-to-day supervision and support to administrative staff Support staff training, induction, and ongoing development Assist with performance management, appraisals, and absence monitoring Promote a positive and supportive team environment Service Improvement, Quality and Governance Contribute to audits, patient feedback, and service evaluations Lead on service improvement initiatives within homecare coordination Investigate incidents, complaints, and implement corrective actions Ensure compliance with Trust policies and governance standards Information and Systems Management Ensure accurate data entry into patient and operational systems Use data systems to monitor performance and manage workflows Maintain records relating to delivery activity and scheduling Communication and Stakeholder Engagement Develop strong working relationships across internal and external stakeholders Communicate complex or sensitive information effectively Participate in meetings relating to homecare and outreach services ADDITIONAL REQUIREMENTS Demonstrates the agreed set of values and accountable for own attitude and behaviour Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Abide by all Trust policies and Procedures. Be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This role may require occasional work at various Christie sites, and as such, candidates must have their own means of transport and possess a full UK driving licence, or be able to organise their own transport otherwise. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

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