Administrator/Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.71 |
| Hours: | Full-time |
| Location: | Manchester, M14 6WP |
| Job type: | Permanent |
| Posting date: | 21 Aug 2026 |
| Closing date: | 4 Sept 2026 |
Summary
To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. Answer all telephone calls promptly Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required Record and handle home visit requests Answer and handle all mobile telephone calls Deal with general enquiries and complaints Contact other providers Register new patients and add to the computer system Arrive patients for their appointments Greet and direct patients and visitors Hand out prescriptions to patients or their representatives Give out test results to patients in accordance with Practice protocols Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to needs of doctors and nurses during surgery Advise and collect payments from patients for non NHS services Pull, file and print patient records when required Handle requests for repeat prescriptions Raise prescriptions as per Practice protocols Deal with email correspondence from a variety of sources including the surgery website Deal with queries relating to prescriptions Input and extract patient and other information from the Practice computer system Open, scan, attach and distribute post Process letters through the Docman system, ensuring protocols are followed and relevant actions are sent and coding from incoming documents are entered into the patient records correctly. Retrieve and act upon emailed information Arrive and deduct patient records on Practice computer system Cover duties for other staff absence Keyholders to open premises and deactivate alarm at start of day when first to arrive Ensure building is secured and lights switched off during lock up procedure Ensure waiting room/noticeboards are kept tidy Ensure kitchen is kept clean and tidy Observe health and safety guidelines at all times Observe GDPR and confidentiality guidelines at all times Complete other core tasks to support smooth running of reception Assist patients with accessing online services, including access to records, NHS app, proxy access, etc. Offer help to all colleagues Any other reasonable duties as necessary