Senior Customer Care Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | £25,760 - £27,476 |
| Hours: | Full-time |
| Location: | Ashington, NE63 9UT |
| Job type: | Permanent |
| Posting date: | 21 Aug 2026 |
| Closing date: | 3 Sept 2026 |
Summary
To provide a high standard of customer care to patients, relatives & visitors To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes To ensure all inpatient records are updated on SystmOne Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system To provide support & advice to new members of staff and existing staff on SystmOne To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals To process and distribute incoming (and outgoing) mail To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews To contribute to the audit cycles for QOF, CQC and Quality Improvement work To manage shared care agreements and support with the generation of income Carries out clerical duties required by the role