Assistant Shop Manager


Company:	British Red Cross
Salary:	£25,213
Hours:	Part-time
Location:	Penarth, CF64 2AB
Working pattern:	On-site
Job type:	Temporary
Posting date:	20 Aug 2026
Closing date:	3 Sept 2026

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Summary

Support customers, meet their needs and encourage repeat business.

• Promote additional product and sales initiatives, including maximising gift aid and round-up.

• Work towards ensuring, as a team, that targets and profit levels are met.

• Support the growth of average weekly sales.

• Create and maintain strong visual merchandising displays

• Encourage the local community and customers to donate stock

• Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.

• Deliver high standards of customer service

• Deal with customer complaints and queries in an effective manner

• Promote the shop in the community and respond to local queries about the services of the British Red Cross

• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.

• Maintain the Assemble system for all volunteers within the shop

• Manage the task allocation to Volunteers, guiding activity to ensure require standards of performance

• Act as a key holder and ensure the security of cash, stock and premises

• Ensure health and safety compliance at all times in the shop

• In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.

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