Neighbourhood Support Care Coordinator


Company:	NHS Jobs
Salary:	£13.75
Hours:	Full-time
Location:	Hythe, CT21 6EG
Job type:	Permanent
Posting date:	20 Aug 2026
Closing date:	13 Sept 2026

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Summary

Promote and support a proactive approach to patient care, working with the team to identify patients needing support Process and effectively signpost patients and their carers to the appropriate healthcare professional or health/social care, voluntary service depending on the presenting condition Detect early signs of patient deterioration through basic observations and holistic approved assessment Support the coordination, delivery and actions for MDTs within PCN Increase patient confidence and understanding in their own health Reduce crisis situations unplanned admissions and carer breakdowns Support patients that are not managing their long term conditions, signposting to relevant services and highlighting concerns to GP practice Liaise with PCN services, GP practices, community teams and voluntary services to support patients Take part in hospital discharge reviews to assist in communicating and coordinating patient care Action incoming emails and correspondence as necessary Accurately detail information on patients records within the clinical system Bridging the gap between GPs and realities patients face at home encompassing what really matters to them Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented Take responsibility for ensuring that internal and external communication systems are fit for purpose Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate Demonstrate flexibility and adaptability to meet changing priorities within a dynamic operational environment Be proactive and contribute ideas for improvement in the way the service is delivered Support in providing telephone cover during annual leave, sickness or peak demand periods, including answering incoming calls, booking appointments, taking messages and signposting patients appropriately Ensure that all complaints, compliments, concerns, comments and suggestions are escalated appropriately Able to work on own initiative, prioritising work within defined policies and procedures to set timescales Manage specific projects as requested by the PCN Operational manager and provide updates on progress

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