Team Leader - Complaints - Fort Social Work Centre - 16088_1787149432
| Company: | The City of Edinburgh Council |
|---|---|
| Salary: | £56,392 - £67,457 |
| Hours: | Full-time |
| Location: | Edinburgh, EH6 4HF |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 20 Aug 2026 |
| Closing date: | 2 Sept 2026 |
Summary
Team Leader - Complaints
Fort Social Work Centre
Salary: £56,392 - £67,457
Hours: 36 per week
A team Leader is required to support the new Child Friendly Complaints and Advice team supporting both Children's Social work service and Education
The Team leader will be accountable to the Service Manager for the management, professional oversight and organisation of a team of professionals offering an effective and efficient complaints service, providing professional leadership, support, and direct supervision to the team.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities
https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page
Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
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Team Leader - Complaints job description
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Team Leader - Complaints person specification
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