IPS Triage Officer


Company:	Standguide Group
Salary:	£28,000
Hours:	Full-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	19 Aug 2026
Closing date:	18 Sept 2026

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Summary

Salary: £28,000

Contract type: Permanent

Working hours: Full Time (37.5 hrs pw)

Location: Wirral (Home Based)

Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.

Alongside a rewarding role where you can make a genuine difference, we offer:

33 days paid annual leave,including bank holidays, increasing to 38 days after five full years’ service

An additional paid day off for your birthday

Workplace pension scheme

Company health plan following successful completion of probation

Online GP access

Employee Assistance Programme, including counselling and wellbeing support

Death in service cover

Will-planning support and access to a secure digital vault

Cycle to Work scheme

Company sick pay, subject to eligibility

A broad range of internal training and continuing professional development opportunities

Access to employee-owner benefits, subject to eligibility and qualifying service

Make a difference through meaningful employment

The Triage Officer supports the delivery of our programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and high standards of quality assurance and administration are maintained..

About Standguide

For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.

As an employee-owned organisation, we’re committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.

What you’ll do

As a Triage Officer, you'll:

Act as the first point of contact for enquiries to the Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participants

Maintain a strong understanding of the eligibility and suitability requirements of the Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms

Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidance

Support the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagement

Maintain accurate and up-to-date records on CRM, PRAP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirements

Prepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvement

Previous experience or training in the Individual Placement and Support approach would be an advantage, but it isn’t essential.

Overseas equivalent qualifications will be considered

We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.

Equality and accessibility

Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We’re committed to equality of opportunity and value the diversity of our employees, applicants and customers.

We’ll consider reasonable adjustments throughout the recruitment process. Please contact recruitment@standguide.co.uk if you need the advert or application information in another format or require an adjustment at any stage.

All applicants will be assessed fairly against the published criteria for the role.

Pre-employment checks

Any offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.

Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.

For a copy of the full job description and person specification, please email recruitment@standguide.co.uk.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.