Band 3 Patient Pathway Administrator | Barking Havering and Redbridge University Hospitals NHS Trust


Company:	Barking Havering and Redbridge University Hospitals NHS Trust
Salary:	£30,630 - £32,346 per annum inclusive
Hours:	Full-time
Location:	Ilford, IG3 8YB
Job type:	Permanent
Posting date:	19 Aug 2026
Closing date:	18 Sept 2026

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Summary

You will provide daily operational oversight and coordination of patients progressing through the POA pathway to support continuity of patient flow, elective activity and surgical booking.

Job Purpose

The Patient Pathway Coordinator will support the operational management and coordination of patients progressing through the Pre-Operative Assessment (POA) pathway.

You will work daily from the Trust EPR (Cerner) system and support the booking and progression of patients for surgical specialties. This includes ensuring patients are appropriately progressed through the POA pathway, investigations and outcomes are followed up, and patient records are accurately maintained to support timely surgery booking and reduce avoidable delays or cancellations.

The role will work closely with POA nursing teams, anaesthetists, surgical specialties, scheduling teams and operational managers to support patient flow and elective activity.

Key Responsibilities

Patient Pathway Coordination

Monitor and coordinate patient pathways using EPR/Cerner

Support booking and progression of surgical patients

Identify and escalate delays, missing actions or incomplete pathway steps

Monitor patients awaiting:

Anaesthetic review

Test results

GP optimisation

Internal investigations

MDT outcomes

Nursing review

Ensure patients are appropriately progressed through POA prior to surgery booking

Booking & Scheduling Support

Liaise with surgical specialties and admissions teams regarding patient readiness

Support coordination of patients suitable for booking

Assist with management of escalation pathways linked to booking pressures

Escalation Management

Monitor specialty escalations received by POA

Ensure escalations are followed up and progressed appropriately

Liaise with nursing teams, anaesthetists, specialties, patient pathway supervisor and service manager regarding outstanding actions

Escalate ongoing concerns to senior operational management or clinical staff where required

Communication & Coordination

Act as a point of contact between POA, admissions, anaesthetics and surgical specialties

Maintain communication regarding outstanding patients and booking readiness

Support smooth operational flow across elective pathways

Key Outcomes

Improved patient pathway oversight

Improved coordination between POA and surgical specialties

Reduced delays and avoidable cancellations

Improved visibility of patients fit and ready for booking

Accurate pathway tracking and reporting

Improved patient flow through elective pathways.

PREVIOUS APPLICANTS NEED NOT APPLY.

To provide a comprehensive, professional and efficient reception and administrative service to both the inter-professional teams and patients of the unit. Ensuring electronic records and outcomes are accurately maintained. The post holder will be responsible for the provision of high quality professional administrative and clerical support

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

This advert closes on Thursday 27 Aug 2026

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