Receptionist/Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Willenhall, WV13 2DR |
| Job type: | Permanent |
| Posting date: | 19 Aug 2026 |
| Closing date: | 30 Aug 2026 |
Summary
To greet patients on our reception desk and undertake reception duties in a prompt and courteous manner projecting a positive image of the practice whilst maintaining strict confidentiality Manage appointment requests from patients in person, by telephone or through our online triage system and arrange appointments with the relevant clinicians within the practice The ability to signpost patients to the appropriate local care pathways and services outside the practice The ability to respond to emergency situations in a calm and considered manner An understanding of safeguarding issues for vulnerable patients groups including children, elderly, housebound and those with complex health needs The booking of outside interpreters to assist patients during appointments Taking requests for home visits in line with our practice policy Dealing with a variety of routine and complex enquiries from both patients and outside agencies Processing of repeat prescription requests Managing requests and informing patients of charges for private services. Accepting payments and issuing receipts Patient registrations which include temporary patients. Explain practice procedures and manage relevant documentation Assist patients to register for online services such as NHS APP and Patient Access To scan documents/hospital clinic letters into the patients computerised record Liaise with colleagues and report any issues to the Practice Manager or GP Partners as appropriate Undertake additional duties appropriate to the post as requested by the management team to ensure the smooth running of the practice The ability to work additional hours or be flexible with your shift pattern where there is a requirement