Medical Receptionist/Administrator


Company:	NHS Jobs
Salary:	£13.71
Hours:	Full-time
Location:	Southport, PR8 6PL
Job type:	Permanent
Posting date:	19 Aug 2026
Closing date:	4 Sept 2026

Apply for this job

Summary

Key responsibilities will include: Opening and closing the practice premises and maintaining security in accordance with practice policies and procedures. Welcoming patients and visitors in a friendly, professional and courteous manner. Responding to patient enquiries in person, by telephone and through digital channels. Processing requests for appointments, home visits and telephone consultations, ensuring patients are directed or signposted to the most appropriate healthcare professional or service. Managing the appointment system, including booking, amending and cancelling appointments. Taking accurate messages and ensuring information is passed promptly to the appropriate person. Processing and distributing incoming and outgoing correspondence, including post, emails and electronic communications. Monitoring and using practice email accounts and the intranet in accordance with practice procedures and information-governance requirements. Processing repeat-prescription requests in accordance with practice policies and procedures. Entering, updating and allocating information accurately within patients electronic records. Processing, recording and collating information in accordance with practice procedures. Liaising professionally with clinicians, colleagues, patients and external healthcare organisations. Maintaining patient confidentiality and handling sensitive information with care and discretion at all times. Supporting the wider reception and administrative team to ensure an efficient service for patients. Complying with practice policies relating to health and safety, confidentiality, data protection, equality and information governance. Undertaking other appropriate reception and administrative duties required to support the effective running of the practice. A full job description is available on request

Apply for this job