Housing Needs & Homelessness Manager


Company:	Wax Recruitment Ltd
Salary:	£19.68
Hours:	Full-time
Location:	Newport, PO30 1UD
Working pattern:	Hybrid - 2 days remote
Job type:	Contract
Posting date:	18 Aug 2026
Closing date:	17 Sept 2026

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Summary

Job title: Housing Needs & Homelessness Manager

Job Category: Housing

Location: County Hall, High Street, Newport, Isle of Wight, PO30 1UD, Isle of Wight Council

Hours per week 37

Salary: £19.68 per hour

Minimum 3 days on site, 2 days remote max

Job Purpose 1-2 sentences

To lead and manage the delivery of the Council�s Housing Needs and Homelessness service, ensuring the authority meets its statutory duties under homelessness and housing legislation, prevents homelessness wherever possible, and provides timely, lawful, and customer-focused services.

The postholder will ensure services are compliant, outcomes-focused, financially sustainable, and aligned with the Council�s wider housing and corporate priorities.

Ensure services are accessible, fair, and responsive to the needs of vulnerable households, by promotion of safeguarding, equality, and trauma-informed practice across the service.

Knowledge, Skills and Experience

Role Profile requirements.

Job specific examples.

Essential

Desirable

Proven ability to influence based on facts and evidence, a range of audiences with differing competence and abilities. Ability to communicate one to one and with specific client groups.

Substantial practical experience demonstrating development through a series of progressively more demanding and relevant work roles. Relevant experience within the service area, working as part of team to meet service standards, targets and deadlines.

The ability to lead and manage a public facing team of staff developing and maintaining accommodation projects for homeless households, in a �political� environment and a broad understanding of the public policy issues affecting local government, social housing and social landlords

Good communication, interpersonal and presentation skills, able to explain technical / legal issues clearly. Proven ability to negotiate with, persuade and influence others.

The ability to communicate effectively verbally and in writing with customers, legal representatives, advocates, senior managers and members of the Council and other stakeholders on a wide range of complex and sensitive issues

Commitment to delivering high standards of customer care

Good ICT skills including use of Microsoft applications and specialist systems.

Experience of using housing CRM systems

Authoritative knowledge of the specialist work area and relevant legislation, regulations, processes, systems, procedures and standards. Good knowledge of other areas of the authority relevant to the service and of wider sector / external influences.

Extensive knowledge of housing legislation, case law, code of guidance and best practice in order to provide the most comprehensive and effective homelessness prevention and homelessness service.

A working knowledge of housing law relating to security of tenure, homelessness, and landlord and tenant and the ability to monitor contractual liabilities in relation to the management of accommodation.

Good planning and organisational skills, with proven ability to prioritise and co-ordinate workload, monitor and evaluate work, to ensure deadlines are achieved.

The ability to organise work to deadlines and targets and to work effectively under pressure and to work with initiative.

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