Care Coordinator
| Company: | Wellbeing Care Solutions Ltd |
|---|---|
| Salary: | £13.15 - £14.65 |
| Hours: | Part-time |
| Location: | Walsall, WS3 1LZ |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 18 Aug 2026 |
| Closing date: | 17 Sept 2026 |
Summary
The role
As Care Coordinator you are the link between our service users, our care staff and our management team. You'll own the rota, make sure every visit is covered by the most appropriate person, and be the first point of contact when things change at short notice, which in Care they do.
This is an office-based role at our Walsall office. Occasionally you may be asked to provide hands-on support in the field or be the designated-on call contact where the service needs it, so a caring and flexible attitude is essential.
Key responsibilities
Rota and scheduling
Build, maintain and adjust weekly rotas to ensure all service user visits and shifts are covered.
Manage last-minute changes like sickness, annual leave, hospital admissions, new packages and arrange cover quickly.
Service user support
Act as a first point of contact for service users and their families, dealing with queries and concerns professionally and with empathy.
Effective cooperation with social workers, commissioners and healthcare professionals
Review and contribute to care plans and risk assessments.
Escalate safeguarding, welfare or quality concerns to the Registered Manager without delay.
Staff support and coordination
Being the first point of contact for care staff for queries, and staff issues, as well as providing relevant support.
Support induction, shadowing and training for new starters.
Monitor care quality, such as care visit punctuality.
Maintain accurate, up-to-date records on our care management system.
Support compliance with CQC standards as well as policies and procedures.
Handle general office administration, calls, emails, filing etc while maintaining strict confidentiality.
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