Shipping Process Manager


Company:	Meridian Business Support
Salary:	£50,000 - £55,000
Hours:	Full-time
Location:	Yeovil, BA20 2YB
Job type:	Contract
Posting date:	18 Aug 2026
Closing date:	16 Sept 2026

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Summary

We are recruiting for a Shipping & Operations Manager for a large contract, based in Yeovil. You will oversee shipping operations, team performance, compliance, KPIs and customer requirements.

Key Responsibilities

- Ensure import and export activities comply with customs, trade compliance and export control regulations.

- Monitor team productivity, KPIs and service levels, taking corrective action where required.

- Identify process bottlenecks, risks and opportunities to improve operational flow and reduce lead times.

- Manage critical or late shipments and shipping-related escalations.

- Provide daily reporting to the customer.

- Maintain current and compliant Work Instructions and process documentation.

- Lead root cause analysis and corrective actions for shipping errors, delays and compliance issues.

- Support internal and external audits and compliance investigations.

Team & Customer Management

- Conduct performance reviews, coaching and development planning.

- Support recruitment, onboarding, training and succession planning.

- Manage attendance, disciplinary, grievance and performance processes in line with company policy.

- Act as the primary escalation point for shipping issues affecting the customer.

- Build effective relationships with customers, suppliers and internal stakeholders.

- Attend customer reviews and audits and support projects including Project Hermes.

- Ensure contractual and customer requirements are reflected in operational processes.

About You

- Experience of working and managing a team in a shipping or similar environment.

- Strong interpersonal, communication and team-working skills.

- Computer literate with experience using SAP.

If you have experience in shipping, logistics, import/export, customs compliance, SAP and team supervision, apply today for this temporary to permanent opportunity in Yeovil.

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