Clerical/Admin Officer


Company:	Brook Street
Salary:	£13.47 - £13.47
Hours:	Part-time
Location:	Exeter, EX2 7LQ
Job type:	Temporary
Posting date:	18 Aug 2026
Closing date:	24 Aug 2026

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Summary

Admin Officer

Location: Isca Building, Manley House, Exeter, EX2 7LQ

Salary: £13.47 per hour

Contract Type:

Part time Temporary assignment for 3 months with a possibility for extension.

Hours: Flexible days - Must work Fridays. Other day/s can be decided by worker and client. 18.5 hours per week. 2 longer days or 3 shorter days

Clearance: Basic DBS

Training: Buddy or shadowing system

Join a Team That Makes a Difference

Brook Street in partnership with the

Animal & Plant Health Agency - (APHA) has a fantastic opportunity to join their team as an

Admin Officer.

We are looking for a highly organised and detail-oriented

Admin Officer to join a friendly and supportive team within a fast-paced operational environment. This is an excellent opportunity for someone who enjoys administration, customer service, and working with financial information while supporting important operational activities.

Key Responsibilities

Service Delivery

Deliver core business unit functions within agreed timescales and performance standards.

Accurately input and maintain data across multiple systems.

Ensure compliance with Data Protection regulations and internal procedures.

Adapt to changing priorities and support wider team activities when required.

Work collaboratively to achieve team objectives and resolve operational challenges.

Administration

Manage designated administrative processes and ensure tasks are completed accurately and on time.

Monitor shared inboxes and provide administrative support across the team.

Handle telephone and email enquiries, resolving issues wherever possible.

Maintain accurate records and follow established procedures.

Provide guidance and support to colleagues and external customers.

Attend meetings and training sessions as required.

Customer Service

Build positive relationships with stakeholders, delivery partners, and customers.

Respond to enquiries professionally, providing clear and accurate information.

Manage customer expectations and deliver a high standard of service.

Maintain accurate customer records and update internal systems.

Continuous Improvement

Identify opportunities to improve processes and operational efficiency.

Share best practices and contribute to service improvements.

Support the implementation of new ways of working across the team.

About You

We're looking for someone who is:

Highly organised with excellent attention to detail.

Comfortable working in a busy, fast-paced environment.

Confident handling sensitive personal and financial information.

Able to work effectively with multiple teams and stakeholders.

A strong communicator with excellent written and verbal skills.

Customer-focused with a proactive approach to problem-solving.

Adaptable, flexible, and willing to learn new processes.

Essential Skills & Experience

Previous administrative experience within a busy office environment.

Strong IT skills, including Microsoft Office applications.

Basic Excel knowledge (formulas and advanced functions are

not required).

Experience using shared mailboxes and data management systems.

Excellent accuracy and attention to detail.

Ability to prioritise workload and meet deadlines.

Strong interpersonal and customer service skills.

Desirable Experience

Experience working with financial processes, invoicing, or payments.

Experience handling sensitive or confidential information.

Knowledge of SharePoint or similar systems.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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