Customer Advice and Support Advisor - Galashiels Contact Centre - 2 posts - SBO10304


Company:	Scottish Borders Council
Salary:	£26,921.46 - £29,129.71
Hours:	Full-time
Location:	Galashiels, TD1 3AS
Working pattern:	On-site
Job type:	Permanent
Posting date:	17 Aug 2026
Closing date:	31 Aug 2026

Apply for this job

Summary

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Full time post salary: £26,921.46 - £29,129.71 per annum

Part time post salary: £13,076.14 - £14,148.71

Full time post hours: 35 hours per week

Part time post hours: 17 hours per week

Contract Duration: Temporary secondment cover until 31/0/2028 or earlier return of the post holders

Please note Interviews will be held during the week commencing 14th September 2026.

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Galashiels Contact Centre. The post is full-time and temporary. You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Jenna Clarkson by email at jenna.clarkson@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Apply for this job