Administration Officer - Civil Service and Royal Mail Pensions


Company:	Government Recruitment Service
Salary:	£28,365 - £28,365
Hours:	Full-time
Location:	G2 8HS
Job type:	Permanent
Posting date:	17 Aug 2026
Closing date:	4 Sept 2026

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Summary

Future Civil Service, Government Skills, Pensions and Operations

This is the strategic and functional centre for the Government People Function and human resources (HR) in the Civil Service.

We enable and improve the delivery of recruitment, training, workplace policy, HR strategy and management excellence to over half a million civil servants.

From recruitment to retirement, the Business Unit is at the forefront of working with ministers and departments to ensure the Civil Service is equipped to deliver for UK citizens. Some of our work includes:

Leading on cross-government HR strategy, organisation design and workforce planning.
Procuring and delivering training and development schemes for the Civil Service.
Delivering recruitment services, guidance and expertise to departments.
Coordinating and advising departments on pay, pensions and employee policy.
Setting standards and guidance for line managers and senior civil servants.
Coordinating the implementation of the Shared Services Strategy for Government.
Enhancing employee experience to promote an engaged workforce and culture of performance excellence.

Civil Service People Plan 2024-27

A shared aim of all civil servants working in the Government People Function is to support the delivery of the Civil Service People Plan 2024-2027.

The People Plan outlines five People Priorities for the Civil Service, alongside 45 commitments to address our most pressing and immediate people challenges. Departmental plans and strategies also align with and contribute towards the People Plan.

We are looking for an enthusiastic and capable individual, with competent IT skills who can undertake administration tasks effectively.
The role will support the administration duties of both the Civil Service & Royal Mail Pensions casework team.
The majority of the tasks for this role are carried out using shared mailboxes and a case management system.
Provide a high quality administration service to the team including managing the incoming and outgoing casework.
Prepare, collate and maintain records on the case management system, respecting the confidential nature of the data and information involved, reflecting General Data Protection Regulations and Cabinet Office's data handling protocols and guidance.
Making contact with and maintaining relationships with stakeholders. Proof reading and sensibility checking of correspondence, logging and sending back to stakeholders.

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