Visitor Services Officer
| Company: | Government Recruitment Service |
|---|---|
| Salary: | £26,959 to £26,959 a year |
| Hours: | Full-time |
| Location: | HP22 5NQ |
| Job type: | Permanent |
| Posting date: | 17 Aug 2026 |
| Closing date: | 11 Sept 2026 |
Summary
As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Key responsibilities & accountabilities
As part of our visitor welcome team, you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.
• give information and deal with enquiries from customers inclusively, positive and friendly
• regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
• take pride in managing litter, to create a safe and enjoyable environment
• help maintain clean and welcoming public areas for our visitors to enjoy
• be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
• work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
• follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
• oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
• carrying out minor repairs
• helping with stock management
And any other tasks, reasonably requested by your line manager.
Proud member of the Disability Confident employer scheme
