Support Secretary | University Hospitals Coventry and Warwickshire NHS Trust


Company:	UHCW NHS Trust
Salary:	£25,760 - £27,476 per annum pro rota
Hours:	Part-time
Location:	Coventry, CV2 2DX
Job type:	Permanent
Posting date:	17 Aug 2026
Closing date:	16 Sept 2026

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Summary

An exciting opportunity has arisen for a Support Secretary to join the ENT, Head & Neck and Maxillofacial team at UHCW. The successful candidate will provide comprehensive administrative and secretarial support to consultants and clinical teams, ensuring patients receive an efficient, professional and patient-centred service. The role includes appointment booking, managing enquiries, maintaining accurate patient records, processing correspondence and supporting the delivery of outpatient services. Candidates should have excellent organisational, communication and customer service skills and be able to work effectively within a busy team environment.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Please note: This vacancy is being advertised to recruit to one full-time (37.5 hours per week) and one part-time (30 hours per week) Support Secretary position

• To ensure all routine and/or urgent enquiries are effectively and successfully resolved within aprompttimescaleusingowninitiativeorreferringasappropriateandaproperrecordismaintained.

• To ensure wherever possible that all documentation is up-to-date, in an orderly fashion andavailable whenever decisions are being made, liaising with department and Trust staff to maintainan efficient record system, prompt transcription and distribution of correspondence in compliancewithlocal/nationaltargets.

• To maintain accurate and up to date internal computer systems and to retrieve and generateinformation to assist in the effective organisation of all patients/customers in accordance with localandnationalpolicies andtargets.

• To undertake general office duties such as; faxing, typing, photocopying anduploading/downloading information to/from external agencies efficiently and effectively. To reviewstationarylevelsand informappropriate personwhen necessary.

• To maintain efficient office management system/procedures to enable the department/clinicalteam to optimise their customer/patient care by ensuring that the data entered onto the systems isaccurate,completeandup-to-date,identifying issues and actingaccordingly.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

The Support Secretary provides a comprehensive administrative and secretarial service, supporting consultants and clinical teams to deliver high-quality patient care. The role involves managing appointments, handling patient and clinician enquiries, maintaining accurate patient records, processing correspondence, and ensuring administrative processes are completed efficiently and within required timescales. The post holder will work closely with multidisciplinary teams, provide excellent customer service, and contribute to the effective delivery of outpatient and clinical services while demonstrating UHCW values and behaviours.

For further details please see the attached job description.

This advert closes on Monday 31 Aug 2026

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