Customer Service Co-Ordinator
| Company: | Millbrook Group Ltd |
|---|---|
| Salary: | £26,436.80 |
| Hours: | Full-time |
| Location: | Exeter |
| Job type: | Permanent |
| Posting date: | 17 Aug 2026 |
| Closing date: | 16 Sept 2026 |
Summary
Job Advert
We are currently looking for a Customer Service Coordinator to join the team within our Exeter (Devon) Community Equipment Service
Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first
point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged
and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment.
The Role:
* Assist and manage incoming calls, answering any queries in a timely and professional manner
* Coordinating orders to be delivered, installed and collected by our Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing and entering of orders via the online system
* General administration that supports daily activities and duties
What are we looking for?
* Strong experience in a similar busy and fast paced office environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
* An annual salary of £26,436.80
* Wednesday to Sunday, 08:00 - 18:00, 40 Hours - Rotating Shift
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.