Agency Manager - Gloucestershire, South West


Company:	Bromford
Salary:	£61,000 - £61,000
Hours:	Full-time
Location:	Gloucestershire, South West, NO CODE
Job type:	Permanent
Posting date:	17 Aug 2026
Closing date:	31 Aug 2026

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Summary

Contract: Permanent

Hours: Full time, 37.5 hours per week

Contractual base: Flexible across the Midlands and West regions

Operational requirement: Regular travel across our geography, primarily Midlands and West regions

Closing date: Monday 31 August 2026

Lead services that make a lasting difference for customers

Safe, well-managed homes provide the foundation for people to thrive. As Agency Manager, you'll play a critical role in ensuring our supported housing services are delivered safely, effectively and in line with our responsibilities as a landlord.

Leading a specialist team, you'll oversee a diverse portfolio of agency managed, lease-based and directly managed services. Working closely with managing agents, local authorities, commissioners and internal stakeholders, you'll ensure services deliver excellent customer outcomes, remain compliant, represent value for money and continue to evolve to meet changing needs.

This is an exciting opportunity for an experienced housing professional who enjoys balancing operational leadership, commercial awareness, performance management and partnership working in a complex and rewarding environment.

What you'll be doing

You'll lead a specialist team responsible for agency managed, lease-based and directly managed supported housing services across our organisation.

You'll:

Lead and develop a high-performing Agency Managed Team

Oversee agency managed, lease-based and directly managed services

Build effective relationships with managing agents, commissioners and partners

Manage contracts, leases and service agreements to drive performance and value for money

Ensure services remain compliant, safe and customer focused

Lead the annual management charge-setting process and oversee income recovery

Drive continuous improvement across service delivery, performance and customer outcomes

Provide assurance to senior leaders on compliance, risk and operational performance

What we're looking for

We're looking for an experienced leader who combines strong housing knowledge with excellent commercial, financial and stakeholder management skills.

You'll bring:

Experience leading supported housing, housing management or similar regulated services

Experience managing third-party providers, contracts or commissioned services

Strong knowledge of housing regulation, compliance and landlord responsibilities

Experience setting management charges, service charges or similar housing-related charges

Strong commercial and financial awareness

Advanced Excel skills and confidence working with financial and performance data

Excellent numerical skills and attention to detail

Strong organisational skills and the ability to manage competing priorities

Ability to build relationships and influence stakeholders at all levels

Commitment to delivering excellent customer outcomes

Why join us?

At Bromford Flagship LiveWest, we're customer-driven, ambitious and all-in.

This is an opportunity to lead an important service area that directly impacts customers' lives. You'll work with a broad network of internal and external partners, influence strategic and operational decisions, and play a key role in ensuring customers receive safe, high-quality housing services that help them thrive.

Please submit your application through our website by

Monday 31 August 2026. Early applications are encouraged as we review throughout the campaign.

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