IT Engineer 1st Line - Team Lead


Company:	Jisc
Salary:	£33,000
Hours:	Full-time
Location:	Bristol, BS1 6NB
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	17 Aug 2026
Closing date:	31 Aug 2026

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Summary

We’re looking for an experienced and motivated 1st Line Service Desk Team Lead to guide, support, and develop our frontline IT support team. This is a fantastic opportunity for someone who enjoys balancing leadership responsibilities with hands-on technical work.

In this blended role—split 50% team leadership and 50% technical support—you will ensure the smooth and efficient delivery of first line IT services. As the first point of contact for users, you and your team will diagnose faults, resolve incidents, and support installation and maintenance across core IT and videoconferencing technologies.

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