Care Coordinator - Central Camden PCN


Company:	NHS Jobs
Salary:	£29,000 - £31,500
Hours:	Full-time
Location:	London, WC1X 8LU
Job type:	Permanent
Posting date:	15 Aug 2026
Closing date:	31 Aug 2026

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Summary

The following are the core responsibilities of the PCN Care Coordinator. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Strategic Support the PCN with patient call/recall, appointment booking and proactive reminders via texts, telephone, and letters. Work with the PCN to identify and manage patient caseloads and support personalised care. Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals. Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles. Support the delivery of enhanced services and other PCN service requirements. Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions. Run searches and reports using the clinical system, EMIS Web. Support the coordination of and manage the administrative functions of MDTs. Provide ad hoc support to the PCN team and clinical leads. Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required. Prepare and produce reports, spreadsheets, and presentations as required. Communication Provide face-to-face support to patients attending PCN practices and local community venues, including welcoming and checking in patients, responding to queries, and providing information and signposting to appropriate services. Respond to telephone and email enquiries, and patient call backs in a timely manner. Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments. Follow-up with patients who do not attend appointments. Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating. Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services. Record clear, accurate and contemporaneous notes, and coding in patients' medical records. Develop and maintain effective working relationships with internal and external stakeholders. Liaise with outside agencies and local community centres to help coordinate pathways of care for patients. Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening. Obtain, collate, and evaluate patient feedback. Quality Improvement Review the completeness and accuracy of data entered in clinical systems. Support the CHE / PCN team with data reconciliation. Perform data quality checks and correct any errors identified. Key Relationships Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members. External WNL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), GP Federations, PCNs, PPGs, Suppliers.

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