Lounge Supervisor


Company:	Nobu Hotel Portman Square
Salary:	£30,000 - £36,000
Hours:	Full-time
Location:	London (West), W1H 7BG
Job type:	Permanent
Posting date:	14 Aug 2026
Closing date:	13 Sept 2026

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Summary

Job Ref: NOB2678

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: £29,828 plus c. £7,000 service charge and benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hours per week

Posted date: 14/08/2026

Closing date: 14/09/2026

As The Lounge Supervisor at Nobu Hotel London Portman Square, you will play a key role in the daily operation of our all-day dining experience. Supporting the Assistant Lounge Manager, you will lead by example on the floor, inspire your team to deliver exceptional service and ensure every guest enjoys a seamless and memorable experience.

This is an exciting opportunity for a hospitality professional who is passionate about people, service excellence and developing others within a world-renowned luxury lifestyle hotel.

You will

Support the smooth day-to-day operation of The Lounge and all-day dining service

Assist in achieving departmental targets while maintaining exceptional service standards

Support rota planning and labour management to ensure efficient staffing levels

Lead team briefings and share key updates and insights with colleagues

Deliver warm, attentive and personalised service that exceeds guest expectations

Anticipate guest needs, create tailored experiences and identify opportunities to enhance the guest journey

Provide exceptional care for VIP guests and ensure their experience is personalised and memorable

Support, train and develop team members, fostering a collaborative and positive environment

Empower colleagues to confidently resolve guest concerns and deliver outstanding service

Assist in developing and maintaining departmental standards and operating procedures

Drive positive guest feedback and continuously seek opportunities to improve the guest experience

Build strong relationships across the hotel and communicate effectively with all departments

Demonstrate a proactive, positive and solutions-focused approach to work

Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro

What We're Looking For

You have experience in a supervisory role within a luxury hotel, restaurant or high-end hospitality environment and are passionate about creating memorable guest experiences. You thrive in a busy service environment, lead by example and enjoy developing and motivating others to achieve their full potential.

You are naturally personable, highly organised and confident building relationships with both guests and colleagues. With a strong eye for detail and genuine passion for hospitality, you take pride in delivering exceptional service and creating a positive team culture.

Benefits of Joining Our Team

£1000 Refer a Friend Scheme

Two hotel-wide social events each year including our Employee Awards Night

Discounted overnight stays across Nobu properties worldwide

Discounted Pilates classes and wellness treatments

Opportunities to progress within our hotel and the wider Nobu portfolio

Innovative learning and development opportunities

Exciting wellness and volunteering initiatives

Up to 33 holiday days through length of service

Life Assurance Scheme

Cycle to Work Scheme

Discounts on all food and beverage

Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

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