IT Support Technician
| Company: | Bupa |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Kingston upon Thames, KT1 2LY |
| Job type: | Permanent |
| Posting date: | 14 Aug 2026 |
| Closing date: | 14 Sept 2026 |
Summary
Job Description:
IT Support Technician
Contract - Permanent
Location: New Victoria Hospital KT2 7EG
Working hours: 37.5 hours per week
Shift pattern: 7.5 hour shifts between 7am - 8pm plus on call rota.
Salary: Up to £40,000 per annum
We make health happen.
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
As an IT Support Technician, you will Assist with the IT operations, Desktop/Network support and implementing new systems/technologies. Provide a customer friendly support service to end users.
How you'll help us make health happen
Provide first and second line desktop, software and network support
Ensure the IT infrastructure is kept up to date
Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
Manage daily and monthly backups
Monitor and troubleshoot network security and performance
Maintain the hospital's internet and email system
Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
Train and advise users on system applications where required.
Support off the shelf and bespoke software used across different departments
Liaise with third party software suppliers.
Perform administrative tasks on data in order to keep information current
Avoid any behaviour which discriminates against patients/relatives, visitors, employees or potential employees on the grounds of their sex, race, ethnic or national origins, colour, disability, religion or belief, sexual orientation or age.
Be customer friendly
Key Skills / Qualifications needed for this role:
Previous experience in an IT Support, Service Desk, or Helpdesk role.
Knowledge of Windows operating systems and Microsoft Office 365.
Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.
PAX experience
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workloads and manage multiple support requests
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Annual leave entitlement of 25 days + bank holidays increasing with length of service
In-house training for all staff
Company pension scheme
Life assurance
Employee Referral Scheme
Access to subsidised staff restaurant
Interest free travel loan
Private healthcare (T&Cs Apply)
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Locations:
New Victoria Hospital